Refunds & Returns Policy

Thank you for shopping with Edenvalleyseeds! This policy explains how returns, refunds, exchanges and order issues are handled for purchases on edenvalleyseeds.com.

1. Returns: 14-Day Window

We accept return requests within 14 days of delivery, including returns for a change of mind.

To qualify, items must:

  • Be unused, with no seeds planted or removed.
  • Be in their original packaging. Unopened packets and opened but securely reclosed resealable pouches are accepted, provided the seeds remain unused and in their original condition.
  • Have been stored correctly, away from excessive heat and moisture.
  • Be approved by our team before being sent back.

2. Items Not Eligible for Change-of-Mind Returns

  • Seeds that have been used or planted.
  • Items damaged after delivery through improper handling or storage.
  • Items exposed to moisture, excessive heat, pests or unsuitable storage conditions.
  • Items clearly marked as final sale or clearance before purchase.

These exclusions do not apply to claims that an item arrived damaged, defective or incorrect. Please contact us about those issues as described below.

3. How to Request a Return

Email support@edenvalleyseeds.com or call (+1) 6306329091 within 14 days of delivery. Please provide:

  • Your order number.
  • Your full name and the email address used at checkout.
  • The item name and reason for the return.
  • Clear photos of the product and packaging, where applicable.

We will review your request and provide a decision and return instructions. Please wait for approval before shipping anything back.

4. Return Shipping Costs and Restocking Fees

We cover return shipping for approved returns, including change-of-mind returns and returns caused by an error on our part. Contact us first so we can arrange return shipping and provide instructions.

There is no restocking fee.

Standard outbound shipping is free, so there is no original shipping charge to refund.

5. Refunds

Once we receive and inspect your approved return, we will email you with the outcome. Approved refunds will be issued to your original payment method and may take up to 10 business days after approval to appear, depending on your bank or payment provider.

For eligible returns, we refund the amount paid for the returned items. We may decline a change-of-mind refund if the returned seeds are used, planted, incomplete or damaged after delivery. If we decline your request, we will explain why.

If your refund has not appeared after 10 business days, contact your bank or payment provider first. If you still need assistance, email us with your order number.

6. Damaged, Defective, Incorrect or Missing Items

Please inspect your order when it arrives. If an item is damaged, defective, incorrect or missing, contact support@edenvalleyseeds.com within 14 days of delivery.

Include your order number, a description of the issue and photos of the items received and packaging, where applicable.

We will investigate and arrange an appropriate replacement or refund. Store credit may be offered as an alternative if you agree to it. If a return is required, we will cover the return shipping costs.

7. Exchanges

We offer free exchanges for eligible items. Contact support@edenvalleyseeds.com within 14 days of delivery to request an exchange.

Items must be unused and meet the return eligibility requirements above. Once approved, we will provide return instructions and arrange your replacement.

We cover both return shipping and replacement shipping, with no exchange fee.

8. Cancelling an Order

To request cancellation, email support@edenvalleyseeds.com with your order number within 24 hours of placing your order.

Cancellation is only possible if processing, packing or shipping has not already begun. If your cancellation is approved, we will confirm by email and refund your original payment method.

Please see our Cancellation Policy for further details.

9. Return Address

After receiving approval and return instructions, send eligible returns to:

Edenvalleyseeds — VEDA KART LLC
30 N GOULD ST STE R Sheridan, Wyoming, United States, 82801

10. Germination and Growing Results

Germination and growing results depend on several factors, including:

  • Storage after delivery.
  • Planting depth and technique.
  • Soil quality and drainage.
  • Watering.
  • Temperature and climate.
  • Sunlight and local growing conditions.
  • Pests, disease or wildlife.

If you experience a germination problem, contact us with your order number and details of your storage and planting conditions so we can review the issue.

Contact Us

Business Name: Edenvalleyseeds

Legal Business Name: VEDA KART LLC

Email: support@edenvalleyseeds.com

Address: 30 N GOULD ST STE R Sheridan, Wyoming, United States, 82801

Phone Number : (+1) 6306329091

Customer Service Opening Hours : Monday to Friday 10:00 AM–6:00 PM (GMT-5)